CCNC 2019 CE Class Information
AUGUST 27 – 29, 2019
2019 COURSES / PRESENTERS
WATER DAMAGE TO ELECTRICAL SYSTEMS – HOW TO DETERMINE RESTORATION VERSUS REPLACEMENT | 1CE
Taylor Russell, Engineering Design & Testing Corporation
Scott Carroll, AREPA
The exposure of electrical systems to water occurs in every arena from residential to heavy industry. Whether it’s the result of a fire sprinkler activation or a hurricane, deciding to replace or restore electrical components can be an exercise in frustration. What constitutes exposure to water, what sort of risks are there in restoring electrical apparatus? This presentation will be a summary of what guidelines for assessment exist, what remediation techniques are available, and what is and isn’t required by code.
CANNABIS AND THE EMERGING CLAIMS RISKS | 1CE
Beth Ossino, Delta Adjusting on Behalf of Golden Bear Insurance Company
An overview of potential insurance claims arising from the cannabis industry and the insurance coverages that may answer the call. This presentation will include risk assessment subject matter for auto, property, and worker’s compensation claims in addition to commercial liability.
WHAT’S THE POINT? ASBESTOS POINT COUNT ANALYSIS AND THE IMPACT ON PROPERTY CLAIMS | 1CE
Eloy Cisneros, JS Held
This presentation will discuss asbestos bulk sampling regulatory requirements, bulk sampling analytical methods, and how point count analysis can save money and time and reduce liability for property claims that include building materials containing asbestos. The presentation will include a discussion of how point count analysis can provide benefits with regards to abatement and waste disposal costs as well as the limitations to those benefits. The presentation will provide attendees with the knowledge of when point count analysis is required and how to use and apply the results.
LEVERAGING MATTERPORT 3D TECHNOLOGY IN THE CLAIMS ENVIRONMENT | 1CE
Mark Whatley, Actionable Insights
Seth Harrison, Actionable Insights
There is groundbreaking technology shaking up the way property insurance claims have traditionally been settled. With the help of Matterport’ s 3D scans, contractors and adjusters are able to communicate in a way that reduces cycle times, eliminates fraud/waste/abuse, and reduces the administrative burden of the claims process.
COMMERCIAL ROOFING LOSSES | 1CE
Jeff Taxier, American Technologies, Inc.
Steven Korasidas, McLarens
This presentation will describe the most effective inspection procedures for various types of commercial roofing losses. Review storm related damage such as: wind, hail, weight of ice and snow versus wear and tear and other possible causes. Evaluate repair versus replacement options with a variety of commercial roof claims. And discuss the storm-resistant qualities of various roof types.
ASSESSMENT & REPAIR OF STRUCTURAL DAMAGE CAUSED BY HIGH SNOW LOADS | 1CE
Dan Zachreson, ProNet Group, Inc.
This presentation will cover the types of damage caused by high snow loads, how to determine if the damage is structural or cosmetic, and the most common types of structural repairs associated with high snow loads.
LOSS OF USE: SHORT TERM CONSIDERATIONS FOR CATASTROPHE RESPONSE | 1 CE
Michelle Licht, ALE
Randall Harvill, National General Insurance
Catastrophic weather occurs in some part of the country almost every day. Hurricanes, wildfires, tornadoes, Nor’easters – such events happen. What do all of these events have in common? They turn our Customers’ lives upside down and often leave them displaced until their homes can be rebuilt or repaired. This presentation will provide highlights of primary housing need considerations – for both policyholders and deployed catastrophe adjusters – in the immediate aftermath of such an event.
STRUCTURAL DRYING | 1CE
Will Southcombe, PuroClean
Robert Donahue, Sedgwick
Dan Bernazzani, YOUNG & Associates
This course describes the industry best practices in drying structures following a water damage event. While the material is relevant for all structures this course tends to focus on the unique challenges in drying commercial properties. We will cover Categories and the appropriate course of action for each; and how to select and then utilize the most effective/efficient equipment for the various Classes of a loss.
AIR QUALITY MANAGEMENT DISTRICT RULES & HOW THEY APPLY TO PROPERTY INSURANCE CLAIMS | 1CE
Hether Flores, Express Air Testing, Inc.
Learn the facts about the Asbestos and Lead Regulations that apply to Residential and Commercial Properties. California, Nevada, and Federal Regulations will be addressed during this presentation. You will understand how to be compliant on water, fire and smoke damage losses and claims. This information will help protect the health and safety of all parties involved, and the overall liability for carriers.
THE TOP 5 CONSTRUCTION DEFECTS, HOW THEY IMPACT PROPERTY INSURANCE CLAIMS AND HOW THE CD CLAIMS PROCESS WORKS | 1CE
Bill Weber, Richard Avelar + Associates, Architects
Mike Bentz, Independent General Adjuster
Construction Defects can be found in virtually every standing structure. Whether the claims representative is determining coverage for a property casualty claim or has received a Construction Defect Claim, the adjuster should have an understanding of causation, the possible ensuing damages and what the carrier responsibilities are. Sometimes, the cause of loss is simple and easy to recognize while other times it can be very difficult and multi-fold. This presentation will provide the audience with perspectives on the Top 5 Construction Challenges that can cause water intrusion and other types of property damage, and address the associated litigation issues.
GREATER THAN THE SUM OF ITS PARTS: A PRACTITIONER’S GUIDE TO MODERN INVESTIGATIVE TACTICS | 1CE
Garrett McGinn, DigiStream
Learn to navigate the many advanced investigative options available to the modern insurance professional. We will discuss when and where to use investigations such as geosocial and social media investigations, sweeps, pretexts, two-crew surveillance and more. Based on data pulled from thousands of days of surveillance, we will address the most common ways insurance professionals waste investigative money, and how to adopt a red-flag driven referral process to prevent this from happening and insuring the investigations ordered are optimally productive.
HOW TO MASTER XACTIMATE | 1CE
Todd Van Sant, Certified Xactimate Trainer
Spend an hour with a Certified Xactimate trainer and learn the tips and tricks to reduce errors and increase efficiency.
VALUATION of RESIDENTIAL & COMMERCIAL REAL ESTATE and EQUIPMENT | 1CE
Stephen Bethel, Frazier Capital Valuation, Inc.
This topic will be a one hour tutorial on valuing residential and commercial buildings and equipment. This will walk the participants through the basics of cost, market and income for the real estate. The equipment valuation will go through a quick overview of valuing equipment pertaining to orderly liquidation, value in use and forced liquidation examples. The commercial real estate tutorial will provide two examples of valuing commercial property in Paradise, CA as well as residential properties in the recent fires in Southern California. The take away for participants is that they will be able to have powerful tools to use in order to better understand and analyze commercial and residential real estate, and equipment.
NAVIGATING THE SIU MINEFIELD | 1CE
Ulises Castellon, Fire Cause Analysis
Doug Osborne, Kemper Services
This educational and entertaining program provides property and casualty insurance professionals with a multitude of insights and tips for navigating the hidden dangers lurking beneath the surface of an SIU investigation. The responsibility of insurers to investigate fraud must be undertaken within the context of contractual responsibilities to their customers. Thoughtful claims handling can help avoid the misperception of a covenant of good faith and fair dealing breach. We begin with a case that presents several red flags, triggering an SIU investigation, and then discuss several key ways to improve an SIU investigation and results. The insights and discussion are relevant to insurance professionals ranging from front line claim handlers to litigation managers and executives.
BUILDING CODE ENFORCEMENT – DETERMINING THE FACTS | 2CE
Harry Parrish, Construction Services Company
Ernie Guerra, CIG
This presentation provides a 6 step process for restoration contractors, construction consultants, design consultants, and adjusters, that will help determine the facts for Building Code Enforcement after a Property Loss. Each step is supported with case studies describing how the steps work to solve code enforcement issues.
FIRE ORIGIN & CAUSE, NFPA 921, LARGE LOSS FIRE SUBROGATION | 1CE
Matt Weger, Envista Forensics
After the smoke clears the investigation begins. Focusing on Complex Commercial Fire Investigations, learn about the unique scientific methods of fire investigations, including; initial steps, evidence collection and protocol, special circumstances, and the potential participants. International Losses and Special Considerations will be discussed as well as Case Studies.
ETHICS FOR INSURANCE ADJUSTERS | 3CE
Brian Foote, Belfor Property Restoration
Paul Camacho, Mission Adjusters
This presentation facilitates an understanding of the importance of sound ethical decisions in the insurance adjuster profession. Reliable insurance coverage is critical for the financial safety of households, businesses, and the overall economy. Insurance adjuster ethics is a major factor in maintaining confidence in the insurance system. With a focus on the big picture, this course covers the importance of general ethical guidelines and the motivations to be ethical, as well as specific ethical concerns for adjusters and claims settlement practices.
HIGH EXPOSURE COMMERCIAL LIABILITY CLAIMS – DEFLATING THE INFLATED DEMANDS | 1CE
Peter Schifrin, Schifrin, Gagnon & Dickey, Inc.
Richard Harer, Specialized Investigations
Commercial liability claims are becoming increasingly more costly to insurers. Recent studies show that unresolved general liability claims result in lawsuits at least 35 percent of the time. Studies show that a lawsuit can increase the average general liability claim costs by more than $75,000. The increased costs are being driven by unscrupulous public adjusters, attorneys, medical providers, and others, who continue to develop creative and questionable strategies to force the insurers into quicker and more costly settlements. This session will explore some of the more recent strategies being utilized by these parties including, but not limited to, costly and questionable medical procedures, reptile brain trial tactics, partnering with factoring investment companies, and submitting time limit demands. This session will provide practical and effective methods of adjusting and investigating claims to expose and mitigate claims involving these questionable and controversial strategies. This session will examine several case studies in which these questionable tactics have been utilized and how they have been effectively mitigated prior to litigation.
THE INSURANCE BROKER /AGENCY OFFICE AND THEIR INVOLVEMENT DURING THE CLAIMS PROCESS | 1CE
John Manning, DiBuduo & DeFendis Insurance Brokers, LLC
Insurance Brokers and Agencies have varied interests in the claims process. The Broker has initial concerns if coverage is applicable, Insured contact, and scope of damage. The claim hinges on a thorough adjuster investigation. A key aspect is “Keeping the Broker in the Loop”. Find out how the adjuster communications with the Broker can complete a quality claims investigation and appropriate determination of coverage.
CCNC 2019 EDUCATION COMMITTEE
CHAIR Haven Fry | JM ENVIRONMENTAL, INC. | firstname.lastname@example.org
Co- chair Marisa Sagil | SERVICE MASTER | email@example.com
Jenny Schaeffler | SEDGWICK | firstname.lastname@example.org
Julie Wood | SEDGWICK | email@example.com
Kimi McKinney | CE Administrator | firstname.lastname@example.org
Continuing Education Accreditation
ALL Courses are approved for CE Accreditation by the California and Oregon Departments of Insurance. Texas and Nevada approval is pending.
ALL Courses are approved for RPA Credits.
CCNC is pleased to present CE credits for the California, Nevada, Oregon, and Texas Departments of Insurance. As many as nineteen (19) CE credits may be earned from each state.
Additionally RPA credits (Registered Professional Adjuster designation) are offered.